Enterprise Support Engineer at Depot | Y Combinator
Depot is the fastest place to build software. Our platform integrates with services and tools like GitHub Actions, Docker, Bazel, Gradle, Turborepo, and more to make builds exponentially faster, saving our customers collective decades of build time every month.
To support our rapidly growing customer base, we are looking for our first Enterprise Support Engineer, based within a few hours of GMT (UTC+0) to join our team.
About the job
You will become a customer-facing subject-matter expert on CI/CD optimization, Docker, and build tools across a variety of languages and technologies
You will advise customers on best practices and handle technical support requests
You will identify product and resource gaps in customer contexts and work with the founders to prioritize and escalate them
You will assist customers migrating from legacy build infrastructure to take full advantage of Depot’s platform
About you
You are able to debug and troubleshoot issues, combining experience and intuition to find root causes for bugs and issues
You are comfortable in front of customers, able to assist but also empower them to become successful on their own
You are comfortable stepping outside your comfort zone. We assist customers with their GitHub Actions workflows, give recommendations for Dockerfile optimizations, debug performance regressions, and generally see a wide range of build and CI configurations
You can operate independently, but know when to flag for help
You know how to work under pressure in times of urgency. Blocked build pipelines can mean not deploying critical fixes to production, not hitting deadlines, etc, so we and our customers take issues seriously
You are a skilled communicator who can explain, articulate, and present things clearly & concisely in both asynchronous and synchronous settings
What you will need
DevOps consulting or similar customer-facing technical experience
Working knowledge of CI/CD platforms, e.g. GitHub Actions
Working knowledge of Docker, Dockerfiles, and container build optimizations
Working knowledge of major cloud platforms, Kubernetes, or other services that DevOps engineers are likely to interface with
Strong ability to communicate directly with customers, via email, Slack, or on a video call
What would be helpful
Experience with GitHub Actions optimization
Experience with BuildKit and/or advanced Dockerfile features (buildx, multi-stage builds)
API integration experience, to help our customers integrate our programmatic build API into their platforms
Previous consulting experience in DevOps, CI migration, or containerization
